Refund policy
Last updated: July 25, 2026
The MUWO 60-Day Guarantee
We formulate MUWO for people who want to feel better in how they move, and that takes time — most people give a joint and mobility formula four to eight weeks before they judge it. So we give you longer than that to decide.
If MUWO isn't right for you, email us within 60 days of delivery and we'll refund what you paid for the product. Opened, half-empty, or untouched — it doesn't matter, and you don't need to send it back.
To be covered by the guarantee:
- The request is made within 60 days of the delivery date of your order.
- It's your first order of that MUWO product (see Repeat and multi-bottle orders below for everything after that).
- The order was placed directly with us at muwo.com.
You don't need to ship anything back
Supplements can't be resold or restocked once they've left our fulfillment center, so asking you to pay for postage on a bottle we'd have to discard helps nobody. Keep it, pass it to a friend who might get more out of it, or dispose of it — we'll process your refund either way.
For orders that arrive damaged or incorrect, we may ask for a couple of photos so we can file the claim with our fulfillment partner. We'll never ask you to pay return shipping on our mistake.
How to request a refund
- Email support@muwo.com with the subject line "Refund".
- Include your order number, the email address used at checkout, and a sentence on what didn't work for you. That last part is optional, but it's how we make the next batch better.
- We reply within 1–2 business days and confirm your refund by email.
Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take a few extra days to post the credit — if it hasn't appeared after 10 business days, contact your bank first, then write to us and we'll chase it with you.
What we refund
- The product price you actually paid, after any discount, promo code, or bundle pricing applied at checkout.
- Original shipping and handling charges are not refundable, and neither are any taxes, duties, or customs fees already collected by a carrier or authority.
- If your order shipped for free as part of a promotion, the refund covers the product only.
Repeat and multi-bottle orders
The 60-day guarantee covers your first order of a product, because that's the one where you're still finding out whether MUWO works for you. After that:
- Unopened bottles from a later order can be refunded if you contact us within 60 days of delivery and they're still sealed in their original packaging.
- Opened bottles beyond your guarantee order aren't eligible — but if something is wrong with the product itself, that's covered under Damaged, wrong, or missing items below, whatever order it came from, on that section's own 14-day timeline.
- Orders of five or more units of the same product are treated as bulk or wholesale purchases and need to be arranged with us beforehand; they fall outside the standard guarantee.
Subscriptions
- You can skip, pause, or cancel anytime from your account or by emailing support@muwo.com. To make sure a change lands before your next order, send it at least 48 hours before your renewal date.
- There is no minimum number of orders. Cancel after the first one if you want to.
- If a renewal charges you at a bad moment, tell us within 7 days. If it hasn't shipped, we cancel it and refund it in full. If it already shipped, we'll refund it once under the 60-day guarantee — again, no need to send it back.
Damaged, wrong, or missing items
Please tell us within 14 days of delivery if your order arrives damaged, leaking, sealed incorrectly, or containing the wrong product, and include:
- photos of the product and the shipping box, and
- the lot number and expiration date printed on the bottle.
We'll send a free replacement or issue a full refund including shipping, whichever you prefer. The 14-day window matters: our fulfillment partner only accepts claims for a limited period after delivery, and reporting late can leave us unable to replace the item at no cost to you.
Packages that never arrive
If tracking says delivered but the package isn't there, check with your household, neighbors, and building's mail room first — carriers frequently mark parcels delivered a day early or leave them with a neighbor.
If it still hasn't turned up, contact us within 15 days of the last tracking update or the estimated delivery date and we'll open a carrier investigation and reship or refund your order. After 30 days from the estimated delivery date, carriers and our fulfillment partner no longer accept lost-package claims, and we may not be able to cover the loss.
Wrong addresses, unclaimed and refused packages
- If a package is returned to us because the shipping address was incorrect or incomplete, or because it went unclaimed at a pickup point, we can reship it once you confirm a corrected address — reshipping costs are charged to you. If you'd rather not reship, we'll refund the product price minus the original and return shipping costs.
- Refusing delivery is not a valid way to return an order. A refused package won't automatically qualify for a refund. Email us instead — under the 60-day guarantee, you don't have to refuse or return anything to get your money back.
What isn't covered
- Gift cards.
- Free items, samples, and gift-with-purchase products.
- Final sale and clearance items, where marked as such at checkout.
- Orders bought from a third-party retailer — Amazon, a marketplace seller, or any store other than muwo.com. Those are covered by that retailer's own return policy, and we can't refund a purchase we didn't process.
- Requests made more than 60 days after delivery.
- Products bought for resale without a prior wholesale agreement.
Allergens and sensitivities
Always read the label before you take any supplement. MUWO Platinum Turmeric contains shellfish (from glucosamine sulfate). If you're allergic to shellfish, this product is not for you.
If you have a medical condition, are pregnant or nursing, or take prescription medication, talk to your healthcare provider before using MUWO. And if a product doesn't agree with you for any reason, the 60-day guarantee covers it — just email us and we'll take care of the refund without a debate.
Fair use
The guarantee is meant for people genuinely trying MUWO, and it's limited to one guarantee refund per person, household, or shipping address. We may decline a refund and limit or cancel future orders where there's clear evidence of abuse — repeat guarantee claims across accounts, reseller activity, or fraudulent orders.
If something goes wrong with an order, please write to us before filing a chargeback with your bank. A chargeback takes months to resolve; an email to support@muwo.com usually takes a day.
Changes to this policy
We may update this policy from time to time. The version published on this page at the moment you place your order is the one that applies to that order.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Contact us
MUWO — Customer Care
Email: support@muwo.com
We answer emails Monday through Friday and reply within 1–2 business days.