Terms of service

Last updated: July 25, 2026

Welcome to MUWO. These Terms of Service ("Terms") are a binding agreement between you and Vortissia LTD ("MUWO", "we", "us", or "our") governing your use of muwo.us and any related content, features, and services, and your purchase of our products (together, the "Services").

Please read these Terms carefully. Section 19 contains a binding arbitration agreement and a class action waiver that affect your legal rights, including your right to bring a lawsuit in court or participate in a class action. You may opt out of arbitration within 30 days — see Section 19.6.

By visiting the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

1. Agreement to these Terms

These Terms incorporate by reference our Privacy Policy, Refund Policy, and Shipping Policy. Together they form the entire agreement between us regarding the Services.

If there is a conflict between these Terms and our Privacy Policy on the subject of how we collect, process, or disclose personal information, the Privacy Policy controls.

2. Who can use MUWO

You must be at least 18 years old and able to form a binding contract to buy from us or create an account. By using the Services, you represent that you meet these requirements and that all information you give us is accurate and complete.

Our products are formulated and labeled for sale in the United States. If you order from outside the United States, you are responsible for confirming that the product may lawfully be imported into your country. We are not liable for orders seized or refused by customs.

3. Your account

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us promptly at support@muwo.com if you believe your account has been compromised.

We may suspend or close an account, refuse an order, or cancel a purchase at our discretion — including where we reasonably suspect fraud, reseller activity, abuse of our guarantee, or a breach of these Terms.

4. Health disclaimer — please read

MUWO sells dietary supplements, not medicine. The following applies to everything we publish, including product pages, blog posts, emails, and social media content.

• These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
• Nothing on the Services is medical advice, and nothing on the Services creates a doctor-patient relationship. We are not healthcare providers.
• Talk to your doctor before using MUWO if you have a medical condition, are pregnant or nursing, are taking prescription medication (including blood thinners), or are scheduled for surgery.
• Individual results vary. We make no guarantee that you will achieve any particular outcome. Ingredients, dosages, and time frames that work for one person may not work for another.
• Allergen: MUWO Platinum Turmeric contains shellfish (from glucosamine sulfate). Do not use this product if you are allergic to shellfish. Always read the full label before use.
• Stop using the product and seek medical attention if you experience an adverse reaction. Please also report it to us at support@muwo.com so we can record it.

5. Products, descriptions, and pricing

We try hard to describe our products accurately, but we do not warrant that product descriptions, images, ingredient listings, pricing, or other content are error-free, complete, or current. Colors and packaging may differ from how they appear on your screen.

Prices are subject to change without notice. If a product is listed at an incorrect price or with incorrect information due to an error, we may cancel or refuse any order placed at that price, even after you receive an order confirmation. If we cancel and you have already been charged, we will refund you in full.

Products are offered subject to availability, and we may limit quantities per person, household, or order, or discontinue a product at any time.

6. Orders and acceptance

Your order is an offer to buy, not a completed sale. An order confirmation email acknowledges that we received your order; it is not our acceptance of it. The contract is formed when we ship the product.

We may refuse or cancel any order for any lawful reason, including suspected fraud, pricing errors, quantity limits, or an address we cannot ship to.

Products are sold for your personal use only. Buying our products for resale without a written wholesale agreement is prohibited.

7. Subscriptions and automatic renewal

If you enroll in a MUWO subscription, please read this section carefully.

• You are enrolling in a recurring order. By subscribing, you authorize us to charge your payment method automatically on each renewal date at the then-current subscription price, plus tax and shipping, until you cancel.
• Your delivery frequency and price are shown at checkout before you confirm, and again in your confirmation email.
• Cancel anytime, with no minimum. You can skip, pause, or cancel from your account, or by emailing support@muwo.com. There is no minimum number of orders and no cancellation fee.
• Cancel at least 48 hours before your renewal date to make sure the change lands before the next order is processed. After an order has been released to our fulfillment center we generally cannot stop it.
• We will notify you of any change to your subscription price or frequency before it takes effect, and you may cancel before it applies.
• Refunds on subscription orders are governed by our Refund Policy.

If you keep your payment method on file, you are responsible for keeping it current. A failed charge may cause us to pause or cancel your subscription.

8. Shipping, returns, and refunds

Shipping timelines, costs, and claim windows are set out in our Shipping Policy. Our money-back guarantee, return rules, and exclusions are set out in our Refund Policy. Both are part of these Terms.

Risk of loss passes to you on delivery. Carrier confirmation of delivery is evidence that the order was delivered, though we will still help you open a carrier investigation within the windows described in the Shipping Policy.

9. Reviews, testimonials, and marketing content

This section matters — please read it before relying on anything you see in our marketing.

• Testimonials are individual experiences and are not typical results. They do not represent the experience you should expect, and they are not a promise of any outcome.
• Some of our marketing content features digitally created or artificially generated presenters, voices, or narration. Where a presenter is digitally generated, that content is a product demonstration produced by MUWO — it is not a personal endorsement by a real individual, and the presenter is not a real customer describing their own experience.
• Some content is created by paid creators, affiliates, and partners who receive free product, commission, or other compensation. Where required, that relationship is disclosed on the content itself.
• Reviews we publish from real customers are presented as their own words. We do not pay for positive reviews or condition compensation on the content of a review, and we do not delete negative reviews simply for being negative. We may remove reviews that are abusive, off-topic, fraudulent, or that violate Section 10 or 12.

10. Content you submit

If you submit a review, photo, video, comment, question, or other content ("User Content") to the Services or to our social media accounts:

• You grant us a license. You grant MUWO a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any medium, including in advertising and marketing, without compensation to you.
• You confirm it's yours to give. You represent that you own or control the rights to the User Content, that it is accurate, that it reflects your genuine experience, and that it does not infringe anyone's rights or violate any law.
• It isn't confidential. We are under no obligation to keep User Content confidential, to pay for it, or to respond to it.
• We may remove it. We may monitor, edit, refuse to publish, or remove User Content at our discretion, but we are not obligated to. We are not responsible for User Content submitted by anyone.
• You may ask us to take it down. Email support@muwo.com and we will remove published content associated with you where we are able to.

11. Promotions, discounts, and giveaways

Discount codes, promotions, giveaways, and referral offers may have their own rules, which we will publish with the offer. Unless we say otherwise, offers cannot be combined, have no cash value, apply only to purchases at muwo.com, and may be modified or withdrawn at any time. We may void a discount or cancel an order where a code has been obtained or used improperly.

12. Acceptable use

You agree not to use the Services:

• for any unlawful purpose, or to solicit others to perform unlawful acts;
• to violate any law, regulation, or third-party right, including intellectual property rights;
• to harass, abuse, insult, harm, defame, intimidate, or discriminate against anyone on any basis, including gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information, or to impersonate anyone;
• to upload or transmit viruses or any malicious code;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, or scrape;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Services.

We may terminate your access for violating any of the above.

13. Intellectual property

The Services and all of their content — including the MUWO name and logo, product names, text, graphics, photography, video, label artwork, and site design — are owned by MUWO or our licensors and are protected by copyright, trademark, and other laws.

We grant you a limited, revocable, non-transferable license to access and use the Services for your own personal, non-commercial purposes. You may not copy, reproduce, republish, mirror, scrape, sell, or create derivative works from any part of the Services without our prior written permission. You may not use our trademarks without our written consent.

14. Copyright complaints (DMCA)

If you believe content on the Services infringes your copyright, send a notice to support@muwo.com with: your physical or electronic signature; identification of the work you claim is infringed; identification of the material and where it is located; your contact details; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the copyright owner.

15. Third-party links and platforms

The Services may link to, or be reached through, third-party websites and social media platforms. We do not control and are not responsible for their content, accuracy, policies, or practices. Your dealings with third parties are solely between you and them.

16. Disclaimer of warranties

The Services and all products are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful components. You use the Services at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17. Limitation of liability

To the fullest extent permitted by law, MUWO and its officers, directors, employees, agents, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or loss of goodwill — arising out of or relating to the Services or any product, whether based in contract, tort, strict liability, or any other theory, and even if we have been advised of the possibility of those damages.

Our total aggregate liability to you for all claims arising out of or relating to the Services or any product will not exceed the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless MUWO and its officers, directors, employees, agents, affiliates, suppliers, and service providers from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your User Content, your misuse of the Services, or your violation of any law or third-party right.

19. Dispute resolution — arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

19.1 Let's try to sort it out first — this step is required

Before starting arbitration or any formal proceeding, you agree to send us a written Notice of Dispute at support@muwo.com describing the dispute, what you want, and how you calculated it, together with your name, the address and email used at checkout, and your order number. The notice must be personally signed by you; a notice signed only by a lawyer, or a form notice sent on behalf of multiple people, does not satisfy this requirement. We will send you an equivalent notice for any claim we have against you.

Both parties then agree to negotiate in good faith for 60 days from the date the notice is received. Either party may request an individual telephone or video settlement conference during that period, and both agree to participate in good faith. Most problems get solved here.

Completing this process is a condition precedent to starting arbitration. Any statute of limitations is paused while it runs. A court or arbitrator may enjoin the filing of an arbitration that skips it, and any AAA fees incurred on a premature filing are the responsibility of the party that filed.

19.2 Binding individual arbitration

If we cannot resolve the dispute informally, any dispute arising out of or relating to these Terms, the Services, or any MUWO product will be resolved by final and binding arbitration before a single arbitrator, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules. The Federal Arbitration Act governs this section, including in any state whose law would otherwise apply under Section 20.

The arbitration will be conducted by document submission, telephone, or video where permitted; if an in-person hearing is required, it will take place in the county where you live or another mutually agreed location. The arbitrator may award any relief a court could award on an individual basis, including relief under any statute that provides for attorneys' fees, and the award is final and binding.

The arbitrator decides questions about the interpretation and scope of this Section 19 and whether a particular claim is arbitrable — except that a court, not an arbitrator, decides any challenge to the enforceability of the class action waiver in Section 19.3 or of Section 19.4.

19.3 Class action and jury trial waiver

You and MUWO each waive the right to a trial by jury and the right to participate in a class, collective, consolidated, or representative action. The arbitrator may not hear claims on behalf of other people and may not consolidate claims, except as expressly provided in Section 19.4. If this waiver is found unenforceable as to a particular claim, that claim alone will proceed in court and the rest of this Section 19 still applies.

19.4 Coordinated and mass filings

If 25 or more Notices of Dispute or arbitration demands raising substantially similar claims are filed against MUWO by or with the assistance of the same law firm, coordinated group, or organization within a 90-day period, they will be administered under the AAA Mass Arbitration Supplementary Rules and resolved in batches of no more than 50 claimants at a time, each batch before a single arbitrator, with fees assessed per batch rather than per case.

The parties will first proceed with an initial batch of up to 50 claims as bellwether proceedings and then attempt, in good faith, to resolve the remaining claims using the outcomes. Claims not yet assigned to a batch are held in abeyance, and all statutes of limitation are tolled for those claimants while they wait. If this Section 19.4 is found unenforceable, the claims it covers proceed in court and the rest of Section 19 still applies.

19.5 Who pays for arbitration

For any claim seeking $10,000 or less, brought by a customer who completed the process in Section 19.1, MUWO pays all AAA administrative fees and arbitrator compensation, and will reimburse your AAA filing fee. For larger claims, fees are allocated under the AAA rules.

Each party pays its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise — nothing in these Terms waives any right you have to recover fees under a law that grants them.

If the arbitrator finds that a claim, or a party's conduct in bringing it, was frivolous or brought for an improper purpose under the standard of Federal Rule of Civil Procedure 11(b), the arbitrator may reallocate fees and costs as AAA rules allow.

19.6 Your right to opt out — 30 days

You may opt out of this arbitration agreement. Send an email to support@muwo.com with the subject line "Arbitration Opt-Out" within 30 days of your first purchase or first acceptance of these Terms, whichever is earlier, stating your name, address, the email used at checkout, and that you are opting out of arbitration. Opting out will not affect any other part of these Terms, and we will not hold it against you in any way.

19.7 Exceptions

Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property rights.

Nothing in this Section 19 prevents you from reporting a concern to a government agency, or prevents a government agency from bringing an action on your behalf or in the public interest.

19.8 Survival and future changes

This Section 19 survives the end of your relationship with MUWO. If we change it, the change does not apply to any dispute for which a Notice of Dispute was already sent, and you may reject the change by emailing us within 30 days of it being posted, in which case the version in effect before the change continues to apply to you.

20. Governing law and venue

These Terms are governed by the laws of the State of [JERE & MATI PLEASE FILL WITH GOVERNING LAW STATE], United States, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in [JERE & MATI PLEASE FILL WITH COUNTY AND STATE FOR COURT VENUE].

If you are a consumer resident in a jurisdiction whose law grants you rights that cannot be waived by contract, nothing in these Terms limits those rights.

21. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Changes take effect when posted, and your continued use of the Services after that means you accept them. The version of these Terms in effect when you place an order governs that order.

22. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms or if we reasonably believe your use creates risk or legal exposure for us or others.

Sections 4, 9, 10, 13, and 16 through 23 survive any termination.

23. General

• Assignment. You may not assign these Terms. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Electronic communications. You consent to receive communications from us electronically, and agree that electronic notices, agreements, and records satisfy any legal requirement that they be in writing.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, carrier disruption, supply chain failure, labor disputes, or government action.
• Entire agreement. These Terms and the policies incorporated into them are the entire agreement between us and supersede any prior agreements. Any ambiguity will not be construed against the drafter.

24. Contact us

Email: support@muwo.com

We answer emails Monday through Friday and reply within 1–2 business days.