Shipping policy
Last updated: July 25, 2026
Where we ship
We ship from the United States, and we ship worldwide.
- United States — all 50 states, including PO boxes and APO/FPO/DPO military addresses (these travel with USPS and can take longer than the estimates below).
- International — Canada, most of Europe, and a growing list of countries in Asia and Oceania. If your country appears at checkout, we ship there. If it doesn't, we can't deliver to you yet.
Order processing
Orders are picked, packed, and handed to the carrier within [JERE & MATI PLEASE FILL WITH ORDER PROCESSING TIME — e.g. 1–3 business days], Monday through Friday, excluding US public holidays.
Orders placed on a weekend or holiday begin processing the next business day. A new-product launch, a promotion, or a peak period like Black Friday can add a day or two — if that happens, we'll say so on the site before you check out.
You'll get an order confirmation email right away, and a separate shipping confirmation with a tracking number once the parcel leaves our fulfillment center. Please allow up to 24 hours for the first tracking scan to appear; until the carrier scans the parcel, the link can look inactive even though the package is already on its way.
Delivery times
Transit time starts when the carrier picks the parcel up, and is additional to the processing time above.
United States — USPS
| Service | Carrier | Transit time |
|---|---|---|
| Standard | USPS Ground Advantage | 2–4 business days |
| Express | USPS Priority Mail | 1–3 business days |
International — FedEx
| Zone | Destinations | Transit time |
|---|---|---|
| Zone 1 | Canada | 3–5 business days |
| Zone 2 | Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom | 3–5 business days |
| Zone 3 | Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam | 3–5 business days |
International transit times depend on the destination and do not include time held in customs, which is outside our control and the carrier's.
All delivery windows are estimates provided by the carrier, not guarantees. Weather, customs, carrier backlogs, and incorrect addresses can all add time.
Shipping costs
Shipping is calculated at checkout based on the weight of your order and its destination — you'll see the exact amount before you pay, with no surprises afterwards.
- Free standard shipping on US orders over $50.
- Below that, standard and express rates are shown at checkout.
- International rates are calculated by destination zone and weight, and are shown at checkout in the same way.
Customs, duties, and import taxes (international orders)
For deliveries outside the United States, any customs duties, import taxes, or brokerage fees charged by your country are your responsibility and are not included in the price you pay us.
These charges are set by your local customs authority, not by us, and we have no way to calculate or waive them in advance. The carrier will normally collect them before releasing your parcel. If you refuse to pay them and the package is returned or destroyed, that is treated as a refused delivery — see our Refund Policy.
We are required to declare the full value of the contents on every international shipment. We cannot mark an order as a gift or declare a lower value.
Getting your address right
Please double-check your shipping address before you pay. Once an order is released to our fulfillment center — often within minutes — we can't change the address or cancel it.
If you spot a mistake, email support@muwo.com immediately with your order number and the corrected address. We'll fix it if the order hasn't shipped, but we can't promise it. If it has already shipped:
- Packages returned to us because the address was wrong, incomplete, or unclaimed at a pickup point can be reshipped once you confirm a corrected address, but reshipping is charged to you — that's what our fulfillment partner charges us in that situation.
- If you'd rather not reship, we'll refund the product price minus the original and return shipping costs.
Lost, late, and damaged packages
- Tracking says delivered but nothing arrived. Check with your household, neighbors, and building mail room first — carriers often mark parcels delivered early or leave them with a neighbor. If it still hasn't appeared, contact us within 15 days of the last tracking update or the estimated delivery date and we'll open a carrier investigation and reship or refund.
- The package has stopped moving. If tracking hasn't updated for 7 business days, write to us and we'll chase the carrier.
- The package arrived damaged, leaking, or with the wrong product. Tell us within 14 days of delivery with photos of the product and the shipping box, plus the lot number and expiration date on the bottle. We'll send a free replacement or a full refund including shipping, whichever you prefer.
After 30 days from the estimated delivery date, carriers and our fulfillment partner no longer accept lost-package claims, and we may not be able to cover the loss — so please don't sit on it.
Full details of what we refund and when are in our Refund Policy.
Split shipments
Larger orders occasionally ship in more than one parcel, arriving on different days. If that happens you'll get a tracking number for each one. Nothing is missing — the rest is on its way.
Storage and heat
Our capsules are stable at normal shipping temperatures, but in a summer heat wave a parcel can sit in a hot delivery vehicle or on a doorstep for hours. Bring your order inside promptly and store it in a cool, dry place out of direct sunlight. If a product arrives in poor condition, it's covered under Lost, late, and damaged packages above.
Contact us
MUWO — Customer Care
Email: support@muwo.com
We answer emails Monday through Friday and reply within 1–2 business days.